Refund policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been packed or even on the way to you.

Food Order Errors*

If you receive food that is different from you ordered, we sincerely apologize. Please email us at canaanrestaurants@gmail.com as soon as you notice that there was an error in your order. You may expect to get a refund of that item or get the correct item along with your next order. Please note: some item may just be sold within a short time such as one or two weeks, in that case, please accept our refund or place your order before that item stop selling.

Food Order Incomplete*

In the rare occasion that you do not receive food that is on your order, we will make it up to you. Please email us as soon as you notice that any food items were not received in your order. You may cancel the missed food and we will refund the amount to a credit card or we will refund you with a store credit.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

Cancel Order

Order Cancelled Delivery Partner

Parcels are not required to be signed for delivery. but it’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you（e.g. :drivers can not enter the gate without the gate password）. they’re prompted to contact you，so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

For parcels delivered by GLS, if you do not provide a gate code, you may expect one day delay, in this case, you food might spoiled, you are responsible for this, you may not be eligible for a refund.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at canaanrestaurants@gmail.com.