常見問題

以下常見問題解答是我們客戶在購買前的一些常見問題。
如果您有其他問題，請發送至info@canaancater.com 。

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  • General Information
  • 送貨
  • 關於我們的食物

如果您有需要立即幫助的問題或問題，您可以單擊下面的按鈕與客戶服務代表進行實時聊天。

如果我們不在，請給我們發送電子郵件，我們將在 20-36 小時內回复您！

General Information

If you have previously made an account, you can sign in up in the right-hand corner of the website. Once logged in you'll be able to view past orders.

Trouble logging in? Reset your password or email info@canaancater.com for assistance.

We don't require an account to make a purchase, so you may have previously checked out as a guest. If you've tried logging in receive an error message, email info@canaancater.com and we'll send you a link to activate your account or reset your password.

Orders may be changed or cancelled before packing and sending out. Email us at info@canaancater.com or respond directly to your order confirmation email for any changes or cancellations.

送貨

運送50個州！

►本地送貨：包括大洛杉磯和聖地亞哥的大部分郵政編碼，您可以在購物車中查看。

►全美運送：意味著，無論您住在哪裡，我們都可以為您送貨！

  • ★本地配送（大洛杉磯和聖地亞哥）
  • 訂單 1-60 美元------------運費 8.99 美元
  • 訂單滿$60------運費$0
  • ★加利福尼亞州、內華達州、亞利桑那州（洛杉磯和聖地亞哥除外）
  • 訂單 $1-$99------------運費 $14.99
  • 訂單滿 99 美元--------運費 7.99 美元
  • ★其他州：
  • 訂單 $1-135---------運費 $55
  • 訂單 $135-$235------運費 $60
  • 訂單 $235-$335------運費 $65
  • 訂單 $335-$435------運費 $75
  • 每增加 25 美元運費增加 5 美元

不，無需等待。由於我們的餐食易腐爛，我們會將您的包裹留在您家門口或收發室 - 不需要簽名。

本地送貨：對於住在大洛杉磯和聖地亞哥的人們，我們的包裝旨在讓您的飯菜一整天都保持美味和涼爽。所以不用擔心你的食物，盡情享受你的一天，晚上 9 點之前拿到你的食物。

NAITIONWIDE SHIPPING ：我們的包裝旨在讓您的餐點在您的包裹到達時保持美味和涼爽，另外還有 10 個小時在您家門口等待。

  • ★Local Delivery(Greater LA & San Diego)
  • Order $1-34.99----------shipping fee $8.99
  • Order $35-60----------shipping fee $4.99
  • Order over$60-------shipping fee $0
  • ★California, Nevada, Arizona(Except LA & SD)
  • Order $1-$99----------shipping fee $14.99
  • Order over $99-------shipping fee $0
  • ★Other states:
  • Order $1-135----------shipping fee $29.99
  • Order $135-$235-------shipping fee $39.99
  • The maximum limit order is $235, if you need order more, please order multiple orders
After your order has been sent out, you'll receive a shipping confirmation email or SMS from us.

►LOCAL DELIVERY: Please expect to receive your notification on the delivery date

►NAITIONWIDE SHIPPING: You can expect to receive notification 1-2 days before the arrival date.

關於我們的食物

To heat the meals, peal back the corners of the film, and place in the microwave for 2-3 minutes.

NOTICE: Remove any sauce containers before heating. Do not heat in oven – containers are only microwave safe. Plus, the containers are made with BPA free material and are fully recyclable.

The amount of food varies by category.

dinner：One serving is recommended for 1 person, if you have 3 people, 3-5 dishes are recommended.

Bento box：For one seving

Snacks & Others：Serving size vary, please check product description。

dinner：All refrigerated

Porridge & Soup：均為冷凍

Bento box: All frozen

Signature：mostly frozen, see product description

If you have an allergy to a specific ingredient, we do recommend clicking on the meal to see the full list of ingredients to ensure the meal does not contain your ingredient allergy. We do not substitute or replace ingredients and do recommend not selecting the meal with your allergy.
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